Returns
30 days, from the day it arrives
The window opens when the order is marked delivered, and it closes 30 days later. Unworn hair can come back. Hair we cannot put on the shelf again cannot.
What we take back
- Bundles, closures, frontals, and wigs that are unworn and unwashed, still in the wefts they left in.
- Lace that has not been cut, tinted, plucked further, or glued.
- A change of mind, a length you did not mean to order, a piece that is not what the page described, or a piece damaged in transit.
What cannot come back
- Hair that has been washed, worn, or restyled with heat.
- Lace that has been cut to a hairline or customised.
- A curly or kinky length that only looks short because it was measured wet. Measure a straight piece stretched, and a curly piece at rest. If a straight bundle is short of its label by more than half an inch, write to us inside the window.
How to send it
-
01
Ask inside the window
Open the order in your account once it shows as delivered. Choose the pieces, the quantity, and the reason. Photographs help when something arrived wrong. Up to four images.
-
02
Wait for Perseus Hairs
We approve the return or we say why we cannot. An approval is the moment to send the pieces. We do not post a prepaid label. Pack them so the lace and the wefts stay as they were.
-
03
The refund
When the pieces arrive, the refund goes to the original payment method. It is the price of the pieces coming back. The delivery charge is not part of that refund.
If you checked out as a guest
The return form lives on the account order. Write to Perseus Hairs with the order number and the email on the order, and we will open it with you. Creating an account at checkout is what attaches the order to you for next time.
[email protected]